Global Graphix Privacy Policy
Last updated: 31 October 2026
1. Who we are
GLOBAL GRAPHIX (PTY) LTD (registration number 2024/435354/07), trading as Global Graphix, is a South Africa-based design, website and marketing company serving clients locally and internationally, including Singapore. This notice explains how we handle information through globalgraphix.co.za, enquiries, client work and business development. Reading or using this website does not, by itself, mean that you consent to marketing or to every use of your information.
Privacy contact
For privacy enquiries, access or correction requests, objections, deletion requests or withdrawal of consent, contact Global Graphix at ozayr@globalgraphix.co.za, telephone +27 81 015 3000, or through our website contact form at https://globalgraphix.co.za/contact-us/. Our designated privacy contact coordinates requests and, where applicable, our statutory Information Officer responsibilities. We may provide further legally required contact details upon a valid request.
2. Information and sources
Depending on your interaction with us, information may include your name, role, company, business email and telephone number; enquiry and correspondence content; project briefs, artwork and website information you provide; quotation, invoice, billing and delivery details where relevant; and technical information such as IP address, device/browser information, pages visited and cookie or similar identifiers. Please do not send passwords, identity documents, medical details or other sensitive information through a general enquiry form.
Public business information
For business research, we may record a company’s name, industry, public website, publicly listed business contact details, source page and relevant observations about public website content. We obtain this from the company’s website or other identified public business sources. We record the source so that you can ask where we obtained your details. Publication of an email address is not treated as marketing consent. We do not use guessed email addresses or purchased lists for this outreach campaign.
3. Purposes and lawful grounds
We use information to respond to enquiries, prepare quotations, provide agreed services, administer client relationships and payments, maintain and secure our systems, and meet legal obligations. Depending on the purpose and applicable law, the ground may be your consent, steps you request before a contract, performance of a contract, compliance with law, or a properly assessed legitimate interest. A general legitimate-interest argument does not override a specific consent requirement for electronic direct marketing.
Providing information
Enquiries and marketing subscriptions are voluntary. We may be unable to answer an enquiry or provide a requested service if essential contact or project information is missing. We identify information required for a particular contract or legal obligation when relevant. You do not have to accept marketing to request a quotation or receive a service.
4. Marketing, consent and suppression
We send electronic marketing only where permitted by applicable law and the relevant provider’s terms. Where consent is required, it must be a positive, informed choice covering Global Graphix, the relevant services and the communication channel. We keep evidence of the consent or other applicable basis. Silence, a public business listing, a pre-ticked box, or a failure to unsubscribe is not treated as consent. An enquiry is not automatic permission for unrelated promotional messages.
Singapore outreach
We may research Singapore businesses using publicly available company and business-contact information for legitimate business-development planning. We do not treat publication of an email address as permission to send marketing. Before sending promotional email, we check applicable South African and Singapore rules and our email provider’s terms, and only send where we have an appropriate permission or lawful basis and the provider permits the communication. We do not use purchased contact lists, guessed addresses, dictionary attacks or prohibited address-harvesting software. Where Singapore’s Spam Control Act applies to unsolicited bulk commercial messages, we comply with its advertising identification, accurate sender details and unsubscribe requirements, including the <ADV> subject prefix where required. Compliance with those formalities does not itself make unsolicited outreach permissible under other applicable laws or provider policies.
How to stop marketing
Reply with “Unsubscribe” to a marketing email, email ozayr@globalgraphix.co.za, call +27 81 015 3000 or use our website contact form. We do not charge for marketing opt-outs or require an explanation. We act on requests promptly and, where Singapore’s Spam Control Act applies, stop the relevant unsolicited commercial messages within 10 business days. We keep the required unsubscribe channel functional for the applicable period and retain minimal suppression details to prevent repeat contact. Necessary contractual or legal notices may still be sent when permitted; they will not disguise advertising.
5. Sharing and service providers
We do not sell or rent personal information. Information may be handled by staff, contractors and providers involved in an enquiry or agreed service, such as hosting and email, website operations, cloud storage and productivity, analytics, accounting, payment or delivery services where relevant. AI-assisted tools may be used for business research and preparing materials; information should be limited to what is appropriate for the task. Information may also be disclosed when required by law or necessary to establish, exercise or defend legal rights. We do not disclose unsubscribe-request information to others without permission, except where a legal obligation requires it.
Third-party services
This website uses WordPress and WooCommerce components and includes Google Analytics and Jetpack/Automattic statistics scripts. Business email uses xneelo. If you choose WhatsApp, social media or another external service, the provider’s own privacy terms also apply. The information handled depends on the feature used and its configuration. We do not collect or store full payment-card details through a general enquiry form.
6. International processing
Global Graphix operates from South Africa. Enquiry, project and business-contact information from Singapore or elsewhere may be received and processed in South Africa. Cloud, analytics, AI-assisted and other providers may process information in additional countries. Before a transfer requiring protection under POPIA or applicable Singapore law, the appropriate legal condition and safeguards must be established, such as adequate protection under law or a binding agreement, or another applicable statutory ground. Ask our privacy contact about the providers, destinations and safeguards relevant to your information.
7. Cookies, analytics and external links
Necessary website technologies support functions such as security, navigation and cart or session operation. Analytics and attribution tools may process visit information and identifiers to measure traffic and interactions. Google Analytics and Jetpack scripts are present on the website; their exact collection depends on configuration. Browser settings can restrict or delete cookies, although some functions may be affected. A visitor’s failure to change browser settings is not treated as blanket consent. Where consent is legally required for optional tracking, that processing must have valid consent before it occurs. Contact our privacy contact if you need assistance managing information collected through the website. External sites and services have their own notices.
8. Retention and security
We retain information only for as long as reasonably necessary for the stated purpose, an applicable legal requirement or a legitimate dispute or record-keeping need. Enquiries and prospect research should be reviewed and deleted or de-identified when there is no continuing lawful purpose. Consent evidence is retained while relied on and for an appropriate period needed to establish compliance. A minimal suppression record may be retained to respect a refusal rather than erase it and accidentally contact you again. You can ask about the retention applicable to your information.
Safeguards
We take reasonable technical and organisational steps to protect information, including limiting access and handling security incidents as required by law. No website, email or storage system is completely risk-free. Where notification of a security compromise is legally required, we notify the relevant authority and affected people in accordance with the applicable requirements.
9. Your rights and complaints
Subject to the applicable law and lawful exceptions, you may request access to your information, ask for correction, object to processing, request deletion or restriction where appropriate, and withdraw consent for future consent-based processing. Withdrawal does not retrospectively invalidate earlier lawful processing. We may need proportionate information to verify your identity and authority before disclosing or changing records. We explain any lawful refusal, applicable fee or retention requirement. Marketing opt-outs are free.
Regulators
You may raise a concern with us without giving up your right to complain to a regulator. In South Africa, the Information Regulator provides complaint information at https://inforegulator.org.za/contact-us/ and accepts POPIA complaints at POPIAComplaints@inforegulator.org.za. Telephone: +27 10 023 5200. In Singapore, information about the Personal Data Protection Commission and its complaint routes is available at https://www.pdpc.gov.sg/. The relevant regulator’s jurisdiction depends on the processing concerned.
10. Updates
We update this notice when our processing or requirements change and display the revision date. A policy update is not a substitute for obtaining fresh consent when the purpose or scope of consent changes.
